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Troubleshooting

Why won't the Mac go online? It is not supposed to. It is too old to connect to the WiFi and if it is brought online there is a risk of an irreversible system update occurring which would render the software useless. Use a thumb drive to move files off of the Mac and onto a different computer for analysis. If NECESSARY to put the Mac online, use a hotspot.

The computer will not connect to the EEG system/amp OR I need to diagnose an issue/restart the amp First, open "System Preferences" on the Mac. Select "Network" and ensure that the settings match the first screenshot below. These settings must be correct in order for the computer to connect with the amp. If this is correct and the issue persists, open Safari. In the browser, type "10.10.10.51" and enter. This should send a signal to connect to the amp and a window like the second screenshot should appear. Select "System" > "Restart System" If this still doesn't work, there is a white box under the monitors with a green light switch as seen in the third picture. Switch this off, wait 30 seconds, then turn it back on. (Note: This should be a LAST RESORT. Manually turning on and off the power is risky for the EEG system.

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